On-Site Technical Engineer - Newport Beach California

Company: New Charter Technologies, Llc
Location: Newport Beach, California
Posted On: 11/21/2024

Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.We've redesigned the way technology services are provided - from the ground up. We don't start with solutions; we start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don't need to problems they don't have.If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be. It's as common sense as it is revolutionary.We are looking for an On-Site Technical Engineer (in other companies this person could hold the title of Jr. Systems Administrator, higher-level Help Desk/Desk Side Support, Field Engineer, Tier 2 Technician) to join our team. The On-Site Technical Engineer will be responsible for handling most day-to-day user requests and tickets for a client in Southern California. This role is based in Newport Beach and Santa Ana.

• Working primarily at the client location, with some time spent in the Greystone office
• Supporting end-users by troubleshooting and resolving computer, application, system, device, access issues
• Act as an escalation and mentor for immediate response and technical engineers
• Ticket management and documentation consistent with processes in the Service Delivery Handbook
• Maintaining to our Service Level Agreement by responding to user requests from clients within a 30-minute timeframe
• Reaching a goal of dedicating 6 hours daily or 30 hours weekly to client attributed work
• Learning independently about our clients' ever-changing systems
• Collaborate with other service lines and departments to ensure an effortless experience for our clients
• Doing what it takes to create enthusiastically satisfied end users and build trust and credibility within a client groupPreferred Skills & Experience
  • 3+ years' experience in an IT help desk or desktop support environment
  • 2+ years' experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
  • Working experience with networking principles, such as TCPIP, DNS, DHCP, LAN/WAN, NAT, IPSEC, WIFI, and A/CName Records
  • Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
  • Experience troubleshooting standard hardware issues and running diagnostics
  • Working experience with standard IT Security practices such as virus remediation, phishing, and exposure to different Firewall systems
  • Proficiency in Apple, Mac OS, and iOS troubleshooting and support
  • Demonstrable ability to quickly learn and support various business applications
  • Understanding of backup and disaster recovery (BDR) best practices and experience troubleshooting BDR topologies
  • An understanding of how a small change can impact the bigger picture of a technology network
  • An understanding of complex systems and how the different pieces interact
  • A demonstrated history of pursuing learning objectives independently
  • Managed Service Provider experience is a plus
  • Experience working in a ticketing management system is a plusPreferred Attributes
    • An empathetic approach to solving customer problems
    • An awareness of how technology impacts business
    • The desire to work as part of a team
    • Critical thinking aptitude and troubleshooting experience
    • Curiosity about technology and the ability and motivation to learn independently
    • Professional confidence, and a passion for solving problems
    • An aptitude towards service
    • Openness to feedback
    • Ability to learn from experience
    • A focus on finding appropriate long-term solutions to technical issues
    • The ability to own technical problems and see them through to resolutionPhysical RequirementsWork is primarily sedentary but requires exertion and lifting of up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Occasional crawling, kneeling, and squatting. Repetitive use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures; views computer constantly. Frequent travel (car). Occasional exposure to outdoor environmental conditions as a result of travel.How to Apply:Greystone Technology is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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