Omnichannel Customer Experience Manager - Concord California

Company: VirtualVocations
Location: Concord, California
Posted On: 11/21/2024

A company is looking for an Omnichannel Customer Experience & Innovation, Senior Manager.



Key Responsibilities

Oversee multichannel marketing efforts and brand management for patient support programs
Manage project coordination and vendor evaluation processes to enhance patient access solutions
Analyze customer journeys and implement strategies to improve customer experience across channels


Required Qualifications

Doctorate degree with 2 years or Master's degree with 4 years or Bachelor's degree with 6 years of relevant experience
Strong understanding of the pharmaceutical industry, particularly US Patient Services
Proficiency in digital marketing and content strategy
Experience in developing customer engagement strategies aligned with business objectives
Strong project management skills in a complex, matrixed environment More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.