Healthcare Call Center Team Lead - Mission Viejo California

Company: VirtualVocations
Location: Mission Viejo, California
Posted On: 11/21/2024

A company is looking for a Healthcare Call Center Team Lead to manage a help desk team supporting callers with unexpected medical bills.



Key Responsibilities

Manage shift scheduling and real-time monitoring of help desk calls
Coach staff on best practices, HIPAA guidelines, and escalation needs
Act as a point of escalation for help desk calls regarding unexpected medical bills


Required Qualifications

Experience supporting a help desk or call center in a healthcare environment
Experience supervising a team of customer service specialists or help desk analysts
Technical expertise in managing day-to-day contact center calls
Knowledge of service level agreements for help desks More...

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