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Senior Case Manager - Sojourn - Los Angeles California
Company: The People Concern
Location: Los Angeles, California
Posted On: 11/21/2024
Friday, November 15, 2024Role: Senior Case ManagerReports to: Senior Program ManagerProgram: Shelter ServicesDepartment: SojournBilingual: Spanish/English strongly preferredLocation: ConfidentialSchedule: Monday - Friday, 1:00 pm - 9:30 pmStatus: Full Time, Non-exempt (Hourly), Non-managementBenefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.SUMMARYSojourn's mission is to provide, without prejudice, shelter and support services to adult and child victims of domestic violence; prevent violence through non-dominant child-rearing, and the re-envisioning of gender stereotypes using a philosophy of nonviolence and individual empowerment; and work toward advancing social justice, locally and globally. Through shelter, support groups, workshops, hotline calls, children's empowerment programming, legal services, and service referrals, Sojourn brings safety, connection, and hope to individuals and families.RESPONSIBILITIESUnder the supervision of the Senior Program Manager, the Senior Case Manager will: Maintain accurate progress notes and documentation of client services. Adhere to program/contract compliance as per guidelines and requirements mandated for DV programs, standards of confidentiality, HIPAA, safety, and crisis intervention. Train, assist, and provide feedback to volunteers, Counselor Advocates, and Case Managers. Assist with tracking and data entry as needed, including daily shift logs, census reports, and other documentation. In collaboration with the program leadership staff, assist with the development of shelter client procedures and protocols. Coordinate and lead case-planning for clients. Provide direct services to clients including: Case management (housing, medical & social service advocacy, job development, transitional housing, etc.) Possible co-case management with other The People Concern projects and outside agencies. Conduct intake/assessments/screenings of clients. Assist with client crises as needed (life skills, conflict resolution, safety planning, etc.) using trauma-informed de-escalation and mediation techniques. Ensure implementation of empowerment model, harm reduction, and trauma-informed care methodologies. Provide crisis intervention, safety planning, resources, and eligibility screenings for program services for potential program participants via Sojourn 24-hour hotline for DV crisis per DV best practices and standards. Assist with client entry and exit of programs. Assist with transportation of program participants and their belongings to meetings such as court, doctors, community resources, and housing appointments as necessary. Facilitate support groups for Adult and Child Participants including but not limited to life skills, DV education, Parenting Education. Provide child-care occasionally. Ensure adherence to guidelines for program participants under the supervision of management. Provide resources and referrals as needed. Assist with life skills support and education such as grocery shopping, assistance with chores/cleaning, provision of child care. Establish and maintain positive, productive working relationships with clients, staff, community partners, and community stakeholders including mental health programs, DV shelter programs, local law enforcement, local neighborhood councils (and other local officials), and providers of services and resources to homeless persons. Attend staff meetings, case conferences, training workshops, and community meetings as needed. Take inventory of site needs and submit facility maintenance, IT, and supply order requests. Submit daily activity reports to leadership staff and effectively communicate on-site activities; ensure appropriate communication during shift transition meetings. Participate and conduct safety drills, routine facility checks to ensure compliance with county health standards. Participate in maintaining the organization and cleanliness of the facility. Submit and follow-up on all incident reports. Occasionally assist with agency-wide, inter-department, and/or community trainings related to DV and case management services. Work with management to report credible suspicions of child abuse. Other Duties as Assigned.Other Duties Responsible for safe storage and responsible and ethical use of all donated or purchased materials. Required to lift and carry heavy bundles and items, donations, and residents' belongings. Required to transport clients and clients' belongings. Occasional court accompaniment/translation services. Plan special events for adult clients' birthdays & goodbye ceremonies. Responsible to assist other staff in maintaining a culturally sensitive environment. Use of own vehicle; responsible to carry all auto insurance legally required.QUALIFICATIONS Minimum of two years' experience in social services program or case management preferred; experience providing direct client services to domestic violence survivors preferred. Trustworthy, honest, and team player. Bilingual Spanish preferred. Ability to supervise participants with dignity and respect at all times. Must engage participants in positive interactions and troubleshoot problems as they surface. Must exhibit sound decision-making ability related to crisis and safety planning. Ability to work with a diverse population and implement cultural responsiveness. Ability to handle communications with public, TPC staff, and volunteers via phone or in person. Literate with the ability to operate basic computer functions. Able to maintain confidentiality. Able to supervise sanitary conditions at all times in all areas including client rooms, general areas, and communal living areas. Willingness to work flexible hours as needed, and handle emergencies which may occur daily, nightly, or overnight. Understanding of Domestic Violence Survivor population and their specific needs for services. Use of own vehicle; responsible to carry all auto insurance legally required in State of California. Valid CA Driver's License, reliable automobile, auto insurance, and an acceptable driving record. Experience working in communal living or shelter environment preferred. Extensive experience working in social services field with direct experience related to provision of case management services preferred. Willingness to receive 40-hour Domestic Violence Training.Preferred Qualifications:Minimum of two years' experience in social services program or case management preferred; experience providing direct client services to domestic violence survivors preferred.Work Environment Combination of field and shelter environment (occasional coverage of other sites may be required). Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise, and odor. May need to bend, stoop, twist, and sit throughout the day.EXPECTED BEHAVIORS OF ALL STAFF - Act as a role model.
- Demonstrate a sense of responsibility.
- Continuously learn and improve.
- Acknowledge your own areas of improvement.
- Hear and provide honest, specific, and direct feedback.
- Create an environment where everyone is welcomed, valued, and respected.Equal Opportunity EmployerThe People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status, or any other status protected by federal, state, or other applicable laws.About the People ConcernThe People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.Benefits Include:
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