Customer Education Director - San Jose California

Company: VirtualVocations
Location: San Jose, California
Posted On: 01/17/2025

A company is looking for a Director of Customer Education.



Key Responsibilities

Oversee the customer education team, managing webinars, instructional design, and knowledge-based content
Develop and execute comprehensive customer education programs to enhance product adoption and success
Create and maintain an online customer community for peer-to-peer knowledge sharing and support


Required Qualifications

BA/BS degree, preferably in Business, Communication, or Education
8+ years of experience in a customer experience role in a SaaS environment
Understanding of customer education principles and online community platforms
Experience with learning management systems and customer education content creation
Proven project management skills and ability to manage multiple priorities More...

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