Dispute Resolution Associate - San Jose California

Company: VirtualVocations
Location: San Jose, California
Posted On: 01/18/2025

A company is looking for a DFC Dispute Resolution Associate I to act as a liaison between the organization and customers to resolve consumer disputes related to loans and credit reporting issues.



Key Responsibilities

Address consumer and customer dispute inquiries, both regular and escalated
Conduct investigations and responses to complaints via inbound and outbound calls
Research and respond to inquiries regarding credit reporting and the dispute process


Required Qualifications

1-2 years of experience in credit dispute resolution preferred
Customer service experience preferred
High school graduate or equivalent, 18 years or older required
Proficiency in MS Office applications (Excel, Word, etc.)
Ability to maintain relationships with Credit Reporting Agencies (CRAs) More...

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