Senior Director of Customer Experience - Salinas California

Company: VirtualVocations
Location: Salinas, California
Posted On: 01/19/2025

A company is looking for a Senior Director Enterprise Customer Experience.



Key Responsibilities:

Define and implement the strategic direction for the Enterprise Customer Experience function
Lead the Customer Health Recovery Program to address critical customer issues and enhance satisfaction
Mentor a team of Enterprise Customer Experience Managers, promoting collaboration and professional growth


Required Qualifications:

10+ years of experience in customer success or related roles, with at least 5 years in a leadership capacity
Strong knowledge of OCR, IDP, automation, and relevant technology tools
Familiarity with generative AI and LLM models
Proven track record of driving customer satisfaction and retention
Experience in using customer health metrics and analytics for performance improvements More...

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