Network Operation Center Technician - San Jose California

Location: San Jose, California
Posted On: 01/22/2025

Mastech is a growing company dedicated to innovation and teamwork. We are currently seeking a Network Operation Center Technician for our client in the IT Services domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately.



Duration: 6+ Months Contract

Location: San Jose, CA/ Zip Code: 95131

Compensation: Market Rate



Role: Network Operation Center Technician



Role Description: The Network Operation Center Technician would need to have at least 5+ years of experience.



Responsibilities:



- The technician will lead and support the end to end system functions of the Operations Center organization: Monitor, Report and Fix any content acquisition, Transcoding, Transport, Delivery, Servers, CDN and Web Services.

- Responsible for the surveillance of multiple video systems across multiple geographical areas.

- Use logical troubleshooting processes and implements documented break/fix actions.

- Responsible for remotely troubleshooting, testing, and maintaining video services applications, CDN, VOD, and Broadcast services.

- Escalates difficult issues requiring higher skills levels to Video/Network Engineers within team.

- Applies critical thinking skills to diagnose video impairments and implement documented break-fix measures.

- Works closely with the Video/Network Operations and cross-functional teams to solve customer impacting conditions.

- The technician is a technical point of escalation for video events.

- Supports operational efficiencies and network performance improvements thru proactive surveillance and remote break-fix actions.

- Complies with Operations Center objectives, policies/procedures, work schedules, and reporting metrics.



Required Skills:



- 1-3 years' experience with internal or external direct customer contact in a technical environment - Field or NOC technician, Hub, Headend, VOD, Web Services or Controller Operations, background within a MSO or vendor network environment.



Education: Bachelor's Degree

Experience: Minimum 5+ years

Relocation: No, this position will not cover relocation expenses

Travel: No

Local Preferred: Yes



Recruiter Name: Sachin Panchal

Recruiter Phone: 877 884 8834 (Ext: 4018)



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