Workforce Management Operations Manager - San Jose California

Company: VirtualVocations
Location: San Jose, California
Posted On: 01/22/2025

A company is looking for a Manager of Workforce Management (WFM) Operations.



Key Responsibilities

Lead day-to-day operations of the Workforce Management team, ensuring accurate forecasting and optimized scheduling
Manage staffing levels, resource utilization, and performance reporting for the Care Management Center
Oversee training development and implementation processes to improve training outcomes


Required Qualifications

5+ years of experience in customer service with a focus on workforce planning
Experience leading a Workforce Management department
Proficiency in Excel, ACD reports, and workforce management tools
Bachelor's degree preferred
Knowledge of forecasting methodologies and Access Database is advantageous More...

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