Customer Service Team Lead - San Jose California

Company: VirtualVocations
Location: San Jose, California
Posted On: 01/23/2025

A company is looking for a Customer Service Team Lead responsible for supervising service desk agents and driving performance success.



Key Responsibilities

Supervise a team of 10-20 service desk agents and manage recruitment, training, and performance assessments
Implement quality improvement efforts and maintain operational efficiency by addressing outages and ensuring timely deliverables
Train and coach service desk personnel to enhance service quality and maximize staff utilization


Required Qualifications

BA degree and 4+ years of relevant experience or a Master's degree with less than 2 years of experience; experience may substitute for a degree
Experience in government contracting
4 or more years of service desk and customer service experience preferred
Experience in Quality Improvement Processes
Must be able to obtain and maintain a public trust clearance More...

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