Scale Customer Success Manager - East Coast - San Francisco California

Company: Tbwa Chiat/Day Inc
Location: San Francisco, California
Posted On: 01/23/2025

Scale Customer Success Manager - East CoastRemote, United StatesWho Are We?Postman is the world's leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration-enabling users to create better APIs, faster.Our customer base is growing faster than ever! We're looking for Customer Success Managers who thrive in a dynamic environment and are passionate about driving customer engagement at scale.*This is a remote role based in the US on the East Coast.What You'll Do

• Scalable Account Strategy: Design and execute scalable success plans that drive rapid adoption, value realization, and loyalty across a large and diverse customer base. Act as advisors to customers to ensure they're leveraging Postman effectively.
• Proactive Portfolio Management: Monitor customer data to identify emerging opportunities and risks. Engage with customers through regular check-ins, encouraging continuous engagement and utilization of the platform.
• Cross-Functional Collaboration: Collaborate with our Sales organization to expand use cases & uncover opportunities. Work with our Renewals team to ensure on-time contract renewals. Equip our Product team with insights to reduce customer friction.
• Continuous Learning and Improvement: Embrace a culture of experimentation and continuous improvement, testing new approaches to customer engagement and success at scale.About You
  • Experienced Professional: 3+ years of experience in Customer Success, preferably for companies in the development tooling space.
  • Strategic Flexibility: Comfortable leveraging both 1:1 and 1:Many strategies to support a diverse customer base.
  • Analytical Skills: Aptitude for analyzing customer usage data to inform decisions and identify opportunities.
  • Communication Excellence: Outstanding verbal and written communication abilities, along with a knack for building strong relationships.
  • Problem Solving & Adaptability: Skilled at problem-solving and decision-making in challenging situations.
  • Technical Acumen & Translation: Ability to grasp complex product functionalities and articulate them to customers.
  • Project Management Skills: Experience leading cross-functional projects.
  • Customer Advocacy: A history of acting as a customer advocate, influencing product development.
  • Industry Expertise: Deep knowledge of the technology and SaaS landscape, with specific experience in API development.
  • Educational Background: Bachelor's degree in Computer Science, Engineering, Business, Marketing, or related fields.What Else?In addition to Postman's pay-on-performance philosophy, and a flexible schedule, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.Our ValuesAt Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures.Equal opportunityPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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