Medical Customer Service Representative - Whittier California

Company: VirtualVocations
Location: Whittier, California
Posted On: 01/23/2025

A company is looking for a Customer Service Representative (Medical Self Pay).



Key Responsibilities

Negotiate payment plans with customers through inbound and outbound calls, reviewing account history
Maintain a 96% quality score by providing superior customer service and accurate documentation
Execute follow-up procedures for billing and collection of overdue accounts



Required Qualifications

High school diploma or GED
At least one year of experience in healthcare customer service or a relevant certification/degree
At least six months of experience in a high-volume call role or completion of a relevant training course
Experience accessing multiple databases simultaneously for customer interactions
Ability to pass a pre-employment background and drug screen More...

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