Director, Staff Employee Relations - San Jose California

Company: San Jose State University
Location: San Jose, California
Posted On: 01/23/2025

Job Summary
Under the general direction of the AVP, Employee and Labor Relations, the Director, Staff Employee Relations will manage and administer the staff employee/labor relations functions for the university and may provide support with academic labor relations. This includes contract administration, grievance/complaint/discipline processing, and the development and implementation of programs to assist managers and supervisors to deal effectively with employee/labor relations, complaints, workplace violence, performance management, and risk management. The Director, Staff Employee Relations administers the provisions of staff Collective Bargaining Agreements and staff-related policies and executive orders and provides contractual/policy interpretation/advice to managers and work leads/supervisors. The incumbent investigates and resolves employee and union grievances, provides oversight to leadership and development programs for all employees, and manages the annual performance evaluation process for the campus. The Manager provides oversight to the campus seniority points system and may serve on significant campus committees that deal with employee/labor relations issues. The Director may assist with "their Conduct of Concern" investigations. Other general personnel responsibilities may be assigned as needed.

Key Responsibilities

• Provides assistance to managers and supervisors at all levels of the faculty and staff complaint and grievance process administered at the campus level.
  
• Ensures campus-level staff complaints and grievances are filed in a timely manner and are within the scope of applicable Collective Bargaining Agreements.
  
• Assists the appropriate administrator designated to hear staff complaints and grievances at each level and ensures that responses are filed in a timely manner.
  
• Drafts proposed responses and settlement agreements and reviews with AVP, Employee/Labor Relations and the Senior AVP for University Personnel, and as appropriate, the Chancellor's Office Labor Relations Director assigned to the campus, and/or Office of General Counsel.
  
• Functions as the appropriate administrator for campus level staff and occasionally for faculty complaints or grievance procedures.
  
• Assists in arbitration hearings.
  
• Develops recommendations, including Standard Operating Procedures, for staff/faculty complaints and grievance administration.
  
• Establishes procedures and administers the provisions of the staff and faculty Collective Bargaining Agreements and as otherwise required by law or university regulations.
  
• Develops, coordinates, and sponsors campus-training programs relations to labor relations and other University Personnel programs.
  
• Advises and coaches management on performance management and progressive disciplinary process.
  
• Provides performance management guidance to managers and work leads/supervisors at all levels.
  
• Interprets staff/faculty Collective Bargaining Agreements for managers and work leads/supervisors.
  
• Develops interpretive guides and training courses on policy and contract administration and CBA updates for managers and supervisors.
  
  
  Knowledge, Skills & Abilities
  
  
  
  • Advanced knowledge of collective bargaining contract administration
    
  • Strong knowledge of investigative processes and procedures
    
  • Knowledge of the methods and problems of organizational management and the principles and practices of human resource management
    
  • Knowledge of adult learning methods
    
  • Knowledge of (or ability to quickly gain knowledge of) CSU Collective Bargaining Agreements
    
  • Knowledge of (or ability to quickly gain knowledge of CSU Executive Orders and University policies
    
  • Excellent oral and written communication skills
    
  • Strong investigatory skills
    
  • Strong skills in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations
    
  • Ability to interpret and analyze collective bargaining agreements and solve complex problems arising within the context of those agreements
    
  • Ability to effectively present information and respond to questions from groups of managers, customers, labor unions and the general public
    
  • Ability to establish and maintain effective working relationships
    
  • Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret applicable law
    
    
    Required Qualifications
    
    
    
    • Bachelor's degree in human resources management, public administration, business administration, management information systems, organizational planning/policy, or a related field or equivalent experience
      
    • 4-5 years of progressively responsible human resources management experience at a supervisory level, or an equivalent combination of education and experience; Demonstrated experience working with union representatives, management of the progressive discipline process, participating in union negotiations, and applying and interpreting collective bargaining agreements
      
      
      Preferred Qualifications
      
      
      
      • Advanced Degree in human resources management, public administration, business administration, management information systems, organizational planning/policy, or a related field.
        
      • Proven experience in administering performance management; experience managing labor and employee relations in a large and complex organization; experience in higher education
        
        
        Compensation
        Classification: Administrator II
        Anticipated Hiring Range: $12,250/month - $13,125/month
        CSU Salary Range: $5,053/month - $16,221/month
        
        
        The final hiring salary will be commensurate with experience.
        
        San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the .
        
        Application Procedure
        Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
        
        
        
        • Resume
          
        • Letter of Interest
          
          All applicants must apply within the specified application period: December 11, 2024 through January 13, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
          
          Contact Information
          University Personnel
          
          408-924-2252
          
          CSU Vaccination Policy
          The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to .
          
          Additional Information
          Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
          
          The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
          
          SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
          
          All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
          
          Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
          Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at .
          Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at .
          Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
          
          Equal Employment Statement
          San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).
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