Research Operations Program Manager - San Francisco California

Company: Faire
Location: San Francisco, California
Posted On: 01/23/2025

Faire is an online wholesale marketplace built on the belief that the future is local - independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.About this roleResearch is crucial to our ability to achieve our mission and serve our customers. It allows us to answer key questions ranging from what our biggest opportunities are to how to accurately solve a problem with a new feature. At Faire, we have a distributed research model where both researchers and non-researchers across the company conduct research by interviewing customers, developing surveys, and conducting studies through a variety of other research methodologies. Research at Faire is truly a company-wide effort - to make this possible, we rely on our Research Operations team to build and run the tools and systems necessary to enable everyone at Faire to conduct research.We are looking for a Research Operations Program Manager to join our Research team in order to build out and run programs and processes that will continue to evolve the research function at Faire. This role will work directly with the Research Team as well as Product Design, Product Management, Strategy & Analytics, Legal, IT, Finance, Marketing, CX, Sales, and external vendors to develop and run excellent programs and processes to conduct research across Faire.What you'll do

• Engineer and drive processes that enable research to happen effectively and seamlessly.
• Manage research process improvements as they are created and rolled out for a distributed research environment.
• Explore, evaluate and onboard new research tools.
• Refine our participant management system for easier, faster and more reliable recruiting.
• Develop and operationalize a rolling research program/playbook at Faire.
• Establish protocols and systems relating to research data compliance.
• Implement a research repository for better access and to leverage existing research.
• Establish and manage a Research Team calendar to coordinate on key team initiatives throughout the year.
• Approve survey launch dates and coordinate between conflicting surveys to ensure there are no issues with sampling.
• Develop and operationalize a protocol to ensure site intercepts are easy to set up without conflicting with other active intercepts.
• Elevate research as a practice across the organization.Qualifications
  • 4+ years of program management or related experience.
  • 4+ years of experience in Research Operations.
  • Able to deeply understand technical systems in order to develop new capabilities.
  • Comfort proactively owning team communications (written and verbal) related to your systems and programs.
  • Open to change and enthusiastic about developing new initiatives.
  • Able to supervise other people's work streams and train people to support these work streams.
  • Ability to create goals and projections to measure the impact of your developments.
  • Ability to evaluate, set up, integrate, roll out and manage technical systems.
  • Proficiency working with data in Excel/GoogleSheets.Salary RangeSan Francisco: the pay range for this role is $116,500-$160,000 per year. This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.This role will be in-office on a hybrid schedule - Faire employees will be expected to go into the office 2 days per week on Tuesdays and Thursdays, effective the week of January 13, 2025. Additionally, in-office roles will have the flexibility to work remotely up to 4 weeks per year.Why you'll love working at Faire
    • We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
    • We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
    • We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
    • We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.Apply for this job* indicates a required field
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