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Hospital Admissions Representative Full Time & Part Time, MLK Community Hospital - Los Angeles California
Company: Guidehouse
Location: Los Angeles, California
Posted On: 01/24/2025
Job Family:Admitting RepresentativeTravel Required:Up to 10%Clearance Required:NoneWhat You Will Do:The Hospital Admissions Representative is responsible for obtaining and verifying demographic information, insurance benefits and eligibility. Assigns the correct medical record and account number; therefore, providing a database which ensures accurate billing and clinical information. ** All work is ONSITE at MLK Community Hospital in Willowbrook, CA **Hiring: Full Time Night, Swing, Day & Part Time Varied ShiftsSchedule: Full Time position working NIGHT shift 12AM -9:30AM with rotating weekends and holidays.Schedule: Full Time position working SWING shift 3PM-11:30PM with rotating weekends and holidays. Schedule: Full Time position working DAY shift 7AM-3:30PM with rotating weekends and holidays.Schedule: Part Time position working VARIED shifts 3 weekends a month, 1-2 days a week, and holidays. Please note, schedule may be adjusted according to the needs of the business based on patient census.Duties (include but not limited to): - Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews physician offices and in-house departments.
- Obtains required signatures on legal consents and insurance forms.
- Performs required pre-certification, credit referral or deposit collection. Enters data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed. Obtains pre-certification, referral or authorization number and updates patients file.
- Notifies patients, family members, physicians and/or supervisors of insurance coverage issues, notifies patients of co-payments, deductibles or deposits needed, documenting all information in computer system.
- Reviews Physician's orders for completion and ensures all required information is listed.
- Completes Medicare Compliance and obtains ABN if necessary.
- Knowledge of all Federal, State and Local Laws pertaining to insurance rules and regulations.
- Maintains multiple computer systems.
- Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
- Answers telephone calls. Follows pre-established script and provide assistance to callers.
- Completes all shift duties in a timely and accurate manner.
- Complies with all safety regulations, policies and procedures as defined by Customer.What You Will Need:
- High School Diploma or equivalent GED required.
- Minimum 1 year experience in a medical setting or heavy customer service environment utilizing data entry skills, insurance or other online websites and various software applications.
- Ability to type a minimum of 35 WPM.
- Medical terminology knowledge or ability to learn.
- Current BLS certification from the American Heart Association or ability to obtain within 90 days from start date.
- Ability to obtain AVADE training offered by MLK Community Hospital within 30 days from start date.What Would Be Nice To Have:
- 2 years of ED admitting experience
- Medical terminology knowledge.
- Computer skills and proficient in Microsoft Office software programs.
- Ability to greet and effectively relate to patients, physicians and staff.
- Great organizational skills and the ability to set priorities and manage time effectively.
- Great interpersonal skills and the ability to communicate effectively both orally and in writing.
- Able to maintain professional demeanor in high stress environment.
- Ability to deal with pressure and complaints.
- Presents oneself in a professional manner through appearance and conduct. -The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:
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