Senior Customer Service Representative - Burbank California

Company: VirtualVocations
Location: Burbank, California
Posted On: 01/24/2025

A company is looking for a Senior Customer Service Representative.



Key Responsibilities

Handle a high volume of inbound phone contacts, addressing compliance and policy-related questions
Conduct thorough investigations of member accounts to ensure adherence to established policies
Maintain performance metrics including customer satisfaction and resolution rates


Required Qualifications

3+ years of call center or relevant customer service experience
Digital proficiency in navigating web-based and e-commerce applications
Ability to work a PM schedule, including weekends
Comfortable in a fast-paced and dynamic work environment
Commitment to regulatory compliance and adherence to internal policies More...

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