Helpdesk Agent - San Jose California

Company: VirtualVocations
Location: San Jose, California
Posted On: 01/24/2025

A company is looking for a Helpdesk Agent - Remote in US.
Key Responsibilities

Provide technical support via telephone, email, and remote diagnostics for hardware and software issues
Document problems and resolutions in the support solution database
Escalate complex technical issues to senior support as needed

Required Qualifications

1+ year in a customer service role
Experience in call center or technical support environments preferred
Basic understanding of network, server, and desktop administration
Ability to work in a team and accommodate flexible work schedules
Familiarity with troubleshooting Windows and basic network issues More...

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