Customer Support Director - San Jose California

Company: VirtualVocations
Location: San Jose, California
Posted On: 01/24/2025

A company is looking for a Director of Customer Support.



Key Responsibilities

Manage and lead the customer support team, implementing strategies to enhance service
Develop and execute a comprehensive customer support strategy, establishing key metrics for performance
Oversee daily operations, ensuring efficient service delivery and implementing tools to streamline workflows


Required Qualifications

BA/BS degree
8+ years of experience in a customer experience role within a SaaS environment
Experience managing support KPIs and familiarity with Salesforce Service Cloud
Proven ability to build reporting mechanisms for individual and leadership performance
Experience in team supervision and training, with a focus on customer interaction More...

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