Associate Director of Undergraduate Admissions - San Jose California

Company: The California State University
Location: San Jose, California
Posted On: 01/24/2025

Associate Director of Undergraduate AdmissionsJob SummaryThe Associate Director of Undergraduate Admissions reports to the Director of Admissions and Outreach, providing leadership and management functions for the evaluation of undergraduate applicants for admissibility and transfer credit. The Associate Director assists the Director in developing a vision and strategic plan to ensure optimal customer service, campus communication, and operational effectiveness. This position oversees the admissions and evaluation process for domestic, international, and online undergraduate applicants and provides direct supervisory oversight of professional staff while fostering a student-centered customer service environment.Key Responsibilities

• Manage operational activities of a comprehensive domestic and international admissions and evaluations office, including oversight of approximately 25 professional staff.
• Provide leadership for personnel and processes affecting operational functions to meet programmatic goals and student/university service needs.
• Consult on and implement CSU, SJSU, and Title V policy for admission; execute impaction processes to ensure enrollment management targets are met; review special admissions cases.
• Lead specialists for various sectors of admission, including online, Veterans, and international units for undergraduate admission, encompassing direct supervision, hiring, and evaluation of evaluators.
• Provide professional development opportunities and hold regular meetings to share information and gather input.
• Assist in establishing and implementing unit goals, objectives, policies, and operating procedures; monitor and evaluate operational effectiveness; effect necessary changes for improvement.
• Develop, implement, and manage strategic goals to enhance customer service with students, faculty, administrators, and staff.
• Develop and implement reporting tools for comprehensive editing and verifying systems for undergraduate evaluations.Knowledge, Skills & Abilities
  • Ability to communicate professionally and respectfully with constituents.
  • Knowledge of admission policies and procedures including CSU, SJSU, and Title V.
  • Experience supervising, hiring, training, and evaluating professional staff.
  • Experience with international student admissions, preferably at the undergraduate level.
  • Experience utilizing technology to improve operations.
  • Experience in assessing customer service.
  • Experience with student information systems, with preference for PeopleSoft.
  • Ability to establish and maintain successful strategic collaborations across departments and divisions.
  • Ability to effectively present information and respond to questions from various stakeholders.
  • Experience working in a multicultural environment.
  • Strong written communication skills and ability to write analytical reports, business correspondence, and procedure manuals.Required Qualifications
    • Bachelor's Degree.
    • Four (4) - Five (5) years of professional level experience within higher education in student service functions, outreach and recruitment, admissions, program development, or academic support.
    • One (1) - Two (2) years of progressive leadership or supervisory experience in a higher education setting.
    • Experience with data collection and assessment reporting.Preferred Qualifications
      • Master's Degree in a related field or equivalent training, education, or experience.
      • Six (6) - Seven (7) years of professional level experience within higher education in student service functions, admissions, program development, or academic support.
      • Two (2) - Three (3) years of progressive leadership or supervisory experience in a higher education setting.
      • Experience developing and implementing processes.CompensationClassification: Administrator IIAnticipated Hiring Range: $8,334/month - $9,167/monthCSU Salary Range: $5,053/month - $16,221/monthThe final hiring salary will be commensurate with experience.San Jos-- State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.Application ProcedureClick Apply Now to complete the SJSU Online Employment Application and attach the following documents:
        • Resume
        • Letter of InterestAll applicants must apply within the specified application period: January 15, 2025 through January 29, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.Additional InformationSatisfactory completion of a background check is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information. The standard background check includes criminal check, employment, and education verification. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at the time of hire.Equal Employment StatementSan Jos-- State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of various factors including age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws.
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