Contact Center Team Lead - San Jose California

Company: VirtualVocations
Location: San Jose, California
Posted On: 01/25/2025

A company is looking for a Contact Center Team Lead to oversee daily operations and ensure high-quality customer service.



Key Responsibilities

Oversee efficient handling of customer interactions across various channels and monitor agent performance
Serve as an escalation point for complex customer issues and assist agents during high volume periods
Foster a customer-centric culture and ensure compliance with relevant regulations and quality assurance standards


Required Qualifications

Bachelor's degree in Business Administration, Management, Communications, or a related field
Minimum of 3 years of experience in operations or contact center management, with at least 3 years in a leadership role
Proven record in managing operations and omnichannel contact centers
Experience with CRM tools such as Zendesk is preferred
Strong leadership ability with experience in coaching and mentoring teams More...

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