Front Office Supervisor - San Jose California

Company: Peachtree Group
Location: San Jose, California
Posted On: 01/25/2025

DescriptionThe Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.Supervise daily shift processes ensuring all team members adhere to standard operating procedures.Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.Build strong relationships and liaise with all other departments, especially housekeeping and reservations.Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.QualificationsExperiencePreferred: 1-2 years of experience as a Team Lead or Front Office Supervisor is a plus.
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