Global Maintenance MES Platform Manager - Santa Clara California

Company: Nutanix
Location: Santa Clara, California
Posted On: 01/25/2025

Job Summary:The Global Maintenance MES Platform Manager is responsible for managing the content and profitability of the Maintenance offering for the MES family of APG products. This role owns the business consideration and strategy for the TPS (Total Product Support) offerings for the products within the platform. This owner contributes to the product roadmaps as well as driving the success of the new initiatives for the MES product platform. This role will own objectives with the Global TPS Operations Manager as well as the other platform managers.Key Objectives:

• Manage the TPS offerings for the MES platform (including individual products) with a business mindset.
• Consider the key offerings needed for platforms and products to maximize customer satisfaction and profitability.
• Help and guide regional resources and leaders to solve customer challenges specific to a product or platform.
• Consider new TPS offerings and products for future implementation.
• Build these plans and execute them, ensuring detailed project planning and implementation.
• Conduct customer and market analysis to understand customer needs and industry trends.
• Evaluate existing TPS offerings and internal processes for strengths, weaknesses, and opportunities for improvement.
• Engage with key stakeholders to gather feedback and validate the redefined TPS offerings.Specific Objectives - 2025:
  • Evaluate current status and define future 'Health Check' offerings. Execute to this plan.
  • Active participation in product roadmap process to drive TPS specific (and other field feedback) into product roadmaps.
  • Build Centers of Excellence (CoE) plans for best global support management of Platforms/Products. Execute these plans.Day to Day ownership and other considerations:
    • Potential enhanced maintenance offerings.
    • Customer Technical Review meeting support.
    • Market sizing and opportunity calculations and resultant tactics.Helpful Skills:
      • Bachelor's degree in related field (engineering, technology, business, etc.).
      • Proven experience in managing complex challenges and projects.
      • Strong analytical and problem-solving skills.
      • Excellent communication and interpersonal skills.
      • Ability to collaborate with cross-functional teams and stakeholders.
      • Knowledge of industry trends and customer needs in Total Product Support.
      • Proficient in data analysis and interpretation.
      • Experience in leading teams through change management processes.
      • Strong organizational and time management abilities.
      • Attention to detail and ability to prioritize tasks effectively.QualificationsEducation: Bachelor's DegreeYears of Experience: 7 - 10 YearsAdditional InformationTime Type: Full timeEmployee Type: Assignee / RegularTravel: Yes, 20% of the TimeRelocation Eligible: NoU.S. Salary Range: $120,000.00 - $165,000.00The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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