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AR - Immersive Specialist - Mountain View California
Company: Cognizant
Location: Mountain View, California
Posted On: 01/26/2025
About Cognizant:Cognizant is one of the world's leading professional services companies, helping clients modernize technology, reinvent processes, and transform experiences to stay ahead in a constantly evolving world. Cognizant is looking to expand the AR-Immersive Specialist team, and your skills are needed! If interested, please apply to be considered. We look forward to reviewing your application!Role description:Our team is looking for an Immersive Specialist to handle inventory and device management. The role requires inventory work and strong technical troubleshooting skills. It is suited for someone who is eager to support immersive operations for our client. As this is an onsite role in a client office, we seek a candidate who understands the client-vendor relationship and possesses a professional attitude and excellent work ethic. Certain schedule requirements may apply.Skills/Qualifications: - Key resource supporting immersive activities for all internal and external stakeholders
- Device intake, upkeep, management, and maintaining systems of record for accurate device status
- Device troubleshooting with users, front desk operations, and enhancing customer/user experience
- Ability to work with ticketing systems, workflow systems, and systems of record to keep accurate stock records and ticket status
- Support multiple projects and teams simultaneously (including Device Intake & Device Return Process)
- Support mandatory physical stock-taking processes, troubleshoot stock mismatches, and find devices
- Compliance with all required procedures and applicable best practices to maintain world-class device management services
- Regulate and sort inbound and outbound mails, pack outbound shipments, and create shipping labels (International & Domestic)
- Clean, label, and organize office space and inventory rooms
- Device flashing, calibration, and upkeep as required per device specifications
- Development and maintenance of user support documentation for all devices
- Inspect devices and establish condition to ensure compliance with return guidelines
- Conduct physical inventory audits by following established procedures and ensuring accurate inventory counts
- Accountable for timely completion of all assigned tasks to support a healthy work environment and teamwork
- Personal discipline to comply with work schedules, priorities, training, and certifications as required
- Development of setup, diagnostic, and troubleshooting scripts
- Device calibration, hardware bug triage, fault analysis, and return material authorization including quality assurance activitiesAdditional Preferred Skills/Qualifications:
- Experience in logistics and inventory management processes
- Able to lift up to 50 pounds
- Strong communication skills
- Experience working in digital/technology companies with tech products
- Strong understanding and passion for technology, keeping up to date on current trends
- Knowledge and interest in Artificial Reality/Virtual RealityHourly Rate and Other Compensation:The hourly rate for this position is between $19.00 - $21.60 per hour, depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
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