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Blood Bank Technical Specialist- Northern California - San Jose California
Company: Immucor Inc
Location: San Jose, California
Posted On: 01/26/2025
Blood Bank Technical Specialist- Northern California
Job Locations
US-CA-Sacramento - US-CA-San Jose - US-CA-Fresno - US-CA-San Francisco
Job ID
2024-3631
Category
Customer Support/Sales
Overview
Werfen Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. We are seeking a Blood Bank Technical Specialist to join our team of professionals at Werfen to cover the Northern CA (Fresno, San Jose, Sacramento, San Francisco). This person will support the implementation of specified product lines and deliver ongoing in- territory field support for instrumentation and reagents after installation and go-live. Secondary ownership of assigned customer targets within geographic territory. Achievement of annual instrument go-live and reagent sales objectives in all targeted Werfen markets. Lead the stages of the Sales Lifecycle associated with instrument go-live and customer complaint handling within assigned customer base. Provide training and technical support in the field for instrumentation, manual methods, and reagents. Leverage all relevant Werfen resources to supply Werfen customers with readily available advice, direction, and confidence on technical and business items that occur on an ongoing basis. Work collaboratively with the Blood Bank Business Manager to grow reagent sales, support instrument base and address ongoing customer needs. Build and manage customer relationships within assigned geography. Work in conjunction with the Werfen Technical and Field Services group on escalated customer product or technical problems. Prepare accurate CRM based territory business plans, go-live forecasts, and sales reports to achieve assigned sales quota and product mix objectives. If you meet our background requirements and are looking to grow your career with an innovative company that rewards hard work and success, this is the ideal opportunity for you! This position is not eligible for sponsorship for work authorization. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.MLS/MLS- Blood Bank Technical Specialist - ASCP/NCA (Medical)
Responsibilities
Key Accountabilities: Lead the addition of assays to drive reagent growth on automation platforms within assigned territory. Understand Werfen product positioning and benefits vs. competitor products - Provide technical presentations on Capture technology and Werfen automation process in tandem with Blood Bank Business Manager.
- Available for LEAN workflow consultations, Instrument evaluation and customer site audits as needed.
- Provide technical insights as a Subject Material Expert for both automation and reagent performance and integration.
- Understand and support Werfen products and product strategy relative to incorporating them in the laboratory workflow.
- Lead customer through instrument validation process to achieve at plan go-live timing. To provide assistance on items to include (but not limited to): Preparation and planning PQ, LIS/Validation, Instrument method validation, customer SOP assistance, determine customer go-live phases and dates, MD sign-off, staff training, QA review, Data assimilation and presentation to MD.
- Perform Installation Qualification (IQ) - Operational Qualification (OQ) and for Werfen instrumentation.
- Provide additional training to current install base as directed.
- Field contact and support for elevated Technical and Field Services problems within geographic territory.
- Comply with GEN.109, Complaint Handling for recording all complaint resolution activities during critical account management and intervention (detailed trip report in the form of complaint resolution files and data).
- Assist in implementation of field actions of critical impact to business needs such as software upgrades that enhance product quality or mitigate high risk compliance to FDA regulations.
- Perform troubleshooting in the field as necessary.
- A key technical resource with blood donor centers, large and corporate account management.
- Manage calibration tools and diagnostic equipment.
- Adhere to operating and quality procedures.MLS/MLS- Blood Bank Technical Specialist - ASCP/NCA (Medical)
Qualifications
Minimum Knowledge & Experience required for the position: - Bachelor's degree (BS) from four-year college or university; or equivalent combination of education and experience.
- or MLT with a minimum 5 years experience (minimum 2 years Blood Bank experience) required.
- Minimum 2 years of Blood Banking Experience required
- Prior clinical laboratory and/or field technical experience required
- American Society of Clinical Pathologists (ASCP) MT/MLS or (NCA) CLS certification, required
- Must be fully vaccinated against COVID-19 prior to starting employment, required
- Must live in sales geographic region and be willing to travel 75%+ Preferred Experience:
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