Senior Customer Service Representative - Burbank California

Company: VirtualVocations
Location: Burbank, California
Posted On: 01/27/2025

A company is looking for a Senior Representative, Customer Service Operations - Government.



Key Responsibilities

Takes a proactive approach in preventing customer issues
Communicates with customers through email and phone calls
Generates customer reports and collaborates with internal departments to resolve issues


Required Qualifications

3-6 years of experience preferred
High School Diploma, GED, or equivalent work experience preferred
In-depth knowledge in a technical or specialty area
Ability to resolve complex problems independently
Experience in providing guidance or technical assistance to less experienced team members More...

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