Cloud Technical Solutions Engineer, Workspace, Cloud Support - Sunnyvale California

Company: Google
Location: Sunnyvale, California
Posted On: 01/27/2025

Cloud Technical Solutions Engineer, Workspace, Cloud Supportcorporate_fare Google place Austin, TX, USAApply

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 4 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.Preferred qualifications:
  • Experience with designing or managing large distributed systems.
  • System/Network Administrator level knowledge of Linux/Unix or operating systems (from Kernel to Shell and beyond, file systems and client-server protocols).
  • Understanding of one or more Internet technologies: web-tech (HTTP, DNS, TLS), email (SMTP, anti-spam, anti-phishing), networking (routing, TCP/IP), IP telephony (SIP, H323), Identity (AD, SSO, OAuth, AuthSub) and HTML5.About the jobAs a Technical Solutions Engineer at Google Cloud, you will be responsible for managing our most significant customer issues and providing advanced support to our other support teams. As part of a global team offering 24/7 assistance, you'll help customers transition smoothly to Google Cloud. When customers encounter unresolved problems, you'll ensure we have the tools and processes to resolve them quickly and efficiently.In this role, you will involve troubleshooting technical issues through a combination of debugging, networking, system administration, documentation updates, and occasional coding/scripting. You'll also contribute to improving our products, tools, processes, and documentation to enhance the overall customer experience. You'll advocate for our customers' needs and play a key role in driving the success of Google Cloud. You will be required to work in a shift pattern or non-standard work hours as needed. This may include weekend work.Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most
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