Manager of Product Support - Sacramento California

Company: VirtualVocations
Location: Sacramento, California
Posted On: 01/28/2025

A company is looking for a Manager of Product Support to lead a technical support team focused on customer satisfaction and continuous improvement.



Key Responsibilities

Lead day-to-day operations of the Product Support Team, ensuring efficient service delivery
Act as the primary point of escalation for client issues and internal barriers
Continuously assess and refine team processes to enhance customer satisfaction


Required Qualifications

4+ years of experience in a technical support or client services role in an enterprise environment
Strong technical proficiency, preferably in healthcare or data management
Demonstrated leadership skills with the ability to manage and motivate teams
Experience with Jira Service Management or similar tools is a plus
Ability to manage multiple projects and prioritize tasks effectively More...

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