Program and Incident Manager - Pasadena California

Company: VirtualVocations
Location: Pasadena, California
Posted On: 01/28/2025

A company is looking for a Program and Incident Manager to oversee incident response and lead cross-functional programs.



Key Responsibilities

Lead the planning, execution, and delivery of cross-functional programs, ensuring alignment with business goals
Act as the primary point of contact for managing high-priority incidents and coordinate resolution efforts
Establish and refine incident management processes and implement best-in-class tools for efficiency


Qualifications

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field
Minimum 5+ years of experience in incident management and/or program management in a big-data SaaS environment
Strong understanding of ITSM frameworks and incident management best practices
Experience with tools like Jira, Confluence, and incident tracking tools
Certifications such as ITIL, PMP, or Agile Certified Practitioner are preferred More...

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