Product Manager, Disputes - San Francisco California

Company: Menlo Ventures
Location: San Francisco, California
Posted On: 01/28/2025

About the roleWe're looking for a Product Manager with a strong focus on Disputes to join our Trust & Safety team. In this role, you will lead the development and execution of product strategies that enhance our dispute resolution processes, ensuring compliance with financial regulations while delivering a seamless and satisfying experience for our members. Your expertise will be key in shaping how we manage banking disputes, chargebacks, and fraud-related concerns, and you will play a vital role in driving innovation in dispute management.The base salary offered for this role and level of experience will begin at $125,640 and up to $195,400. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.In this role, you can expect to

• Drive Dispute Management Strategy: Own the creation and execution of strategies focused on improving the entire lifecycle of banking disputes, including chargebacks, fraud investigations, and customer complaints.
• Enhance Member Experience: Develop processes and tools that simplify and expedite dispute resolution for customers, reducing friction and ensuring a seamless user experience.
• Ensure Compliance: Partner with legal and compliance teams to ensure all dispute-related processes meet regulatory requirements (e.g., Reg E, Reg Z, NACHA rules).
• Cross-functional Collaboration: Work closely with operations, compliance, engineering, and customer service teams to implement scalable solutions for dispute handling.
• Data-Driven Decisions: Use data analytics to identify trends in disputes, drive improvements in dispute outcomes, and proactively reduce dispute volumes.
• Risk Mitigation: Develop strategies to detect and mitigate fraud, while protecting customers and ensuring fairness in resolution processes.To thrive in this role, you have
  • 4+ years of product management experience; specifically with a focus on dispute resolution in banking, fintech, or payments industry.
  • Experience designing dispute-related features and solutions with a focus on improving customer experience and reducing friction during resolution.
  • Strong track record of working with engineering, risk, compliance, and customer service teams to deliver dispute solutions that balance customer satisfaction and regulatory compliance.
  • Proven experience in managing banking disputes, including chargebacks, unauthorized transactions, and fraud-related issues.
  • Experience with fraud detection methods and tools, particularly in relation to dispute management and minimizing loss for customers.
  • Understanding of credit card and debit card dispute processes, including chargeback rights, timelines, and recovery processes within Visa and MasterCard networks.What we offer
    • A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you're local to one of our offices or remote.
    • Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit.
    • Competitive salary based on experience.
    • 401k match plus great medical, dental, vision, life, and disability benefits.
    • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off.
    • Annual wellness stipend to use towards eligible wellness related expenses.
    • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents.
    • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
    • In-person and virtual events to connect with your fellow Chimers-think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc.
    • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress.We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.
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