Diagnostic Engineer - Pasadena California

Company: VirtualVocations
Location: Pasadena, California
Posted On: 01/28/2025

A company is looking for a Diagnostic Engineer responsible for identifying and resolving complex telephony and technology issues.
Key Responsibilities

Collaborates with customers, vendors, and contractors to provide technical solutions
Ensures satisfactory resolution by following up with customer contacts
Tracks progress and documents communication within the incident management system

Required Qualifications

Bachelor's degree in telecommunication or equivalent experience
5 years' experience supporting telecommunications hardware and software
Experience with Avaya CM 6.0 and higher adjuncts
Strong computer skills and knowledge of business applications
Industry certifications on telephony and associated technology solutions preferred More...

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