Client Support Analyst - Irvine California

Location: Irvine, California
Posted On: 01/29/2025

POSITION SUMMARY

The responsibility of a Client Support Analyst is to provide administrative support to the HMS team members on all client and company related projects in order to enhance productivity, output and efficiency. Build and maintain excellent relationships within the organization and day-to-day client and vendor contacts, as needed.



ESSENTIAL FUNCTIONS

-Proactively support HMS team members on all company and client related projects to meet necessary expectations and deadlines.

-Support in the development of HMS presentations and consolidation of reports specific to initiatives such as, but not limited to, client wellness survey results, biometric screening data analytics and recommendations, health assessment summary and review, wellness program participation and results, quarterly and yearly reviews, etc

-Assist HMS in the development and design of client advertising materials and communications that align with client and organizational expectations.

-Support client incentive management process

-Manage monthly wellness newsletter & e-card distribution and WebMD programming for all clients.

-Regularly review, update and improve presentations/marketing materials to ensure quality and consistency for the department.

-Work with finance to review and approve client invoices, when needed.

-Schedule meetings and coordinate equipment and materials, as needed. More...

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