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Director of Account Management - San Francisco California
Company: Tbwa Chiat/Day Inc
Location: San Francisco, California
Posted On: 01/29/2025
Espresa is the only benefits platform that delivers a global and all-in-one experience for HR, People teams, and employees. With a core focus on Lifestyle Spending Accounts (LSAs) and a modular suite of solutions focused on total wellbeing, recognition, and community, Espresa powers Great Places to Work while making heroes out of HR teams.Join our growing team of tenacious builders, designers, and people igniters, and help transform the industry of personal benefits for good.The OpportunityThe Director of Account Management is a critical member of Espresa's go-to-market team. This individual will lead and execute Espresa's portfolio stewardship and expansion strategy, playing an instrumental role in driving next-level growth by helping to retain, renew, and expand Espresa's growing customer portfolio.Account Management - Collaborate with Customer Success teams to gain deep insight into our client portfolio and understanding of our program scope and customer engagements.
- Build and maintain strong, long-lasting relationships with existing clients that support retention and expansion.
- Cultivate and maintain a deep understanding of the company's product offerings and the ability to articulate our value proposition to clients.
- Ensure that clients are satisfied and realizing value from our products and services, offering strategic guidance to help them achieve their goals.
- Collect client feedback and work with the product team to improve offerings.Revenue Retention and Growth
- Develop and execute strategic plans for optimal account growth and retention.
- Implement a proactive plan for timely, favorable customer renewals.
- Identify and seize upsell or cross-sell opportunities within existing accounts.
- Manage contract negotiations for renewals and expansions.
- Optimize processes that will drive and improve efficiency in all aspects of client management - order execution, payment processing, CRM, analytics, and reporting dashboards.Leadership
- Manage a growing team (1 Account Manager today with future growth expected).
- Design strategic account management processes that can be deployed in a scalable way as the portfolio and Account Management team grows.
- Collaborate with Customer Success, Sales, Marketing, and Product teams to guide the company's strategic direction and boost overall account management effectiveness.What You Bring to Espresa
- Industry knowledge and experience working with large employer accounts and impacting revenue.
- Ability to convey ideas, expectations, and information effectively and clearly.
- Strong presentation skills to clearly communicate Espresa's product vision to stakeholders, establishing credibility and highlighting Espresa's value.
- Capable of operating independently as a self-starter, adept at prioritizing and managing multiple tasks within tight deadlines.
- Ability to flourish in a fast-paced, dynamic, and entrepreneurial environment.
- Possess an unwavering commitment to ensure the company not only meets but exceeds its targets.
- Inspire and motivate, fostering a culture that maximizes the passion and potential of Espresa's employees.The Must Haves
- Extensive (10+ years) of account management experience in Enterprise SAAS; experience in the employer benefits and/or HR technology industry is preferred.
- BA or BS and MBA or other advanced degrees highly desired - experience in lieu of degree considered.Nice to HavesWhat We Offer:
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