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Staff Support Analyst - Finance Systems - Burbank California
Company: The Walt Disney Company (Corporate)
Location: Burbank, California
Posted On: 01/29/2025
At Disney, we're storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from streaming, theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for innovative ways to enhance these exciting experiences. - -The Enterprise Technology mission is to drive efficiency, ensure end-to-end accountability, and deliver high-quality products, platforms, and services. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence. - -You will be working in a sophisticated, fast-paced and innovative environment with other like-minded architects, engineers, product managers and application support analysts. - Our Application Support Analysts are responsible for excellence in operating business systems and processes in support of the enterprise. We lead with a culture of continuous improvement, innovation, and automation. - -As a Staff Enterprise App Support Analyst, you will work within the Product organization under the Finance and Accounting Technology area. - This role will provide Application Support services relating to technical support for FP&A and other Financ value chains. - The role will work within the Application Support Community that exists to drive consistency and excellence of the support services across Enterprise Technology. - -The ideal candidate with have deep functional expertise coupled with application support experience. Specifically, this role will work with users, partners, and senior business stakeholders. -Software Engineer/Solution Support: 20% - - Manage the delivery of high-quality, scalable and cost-effective solutions that meet business requirements and conform to architectural designs and technology strategies.
- Act as the technology subject matter expert, partnering with technology stakeholders and clients to both address issues and recommend/implement enhancements.
- Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer.
- Identify and mitigate risks to the service delivery and proactively address and resolve issues before they impact service levels.
- Participate in the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams.
- Develop and maintain technical documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed.
- Monitor service performance and recommend areas of focus for continuous improvement initiatives, including application performance management. - -Software Engineer/Engineering Support: - 20% - -
- Design and implement complex technology solutions in partnership with Solution Architects, Product & Engineering Managers in support of business objectives.
- Be a champion for operational excellence by ensuring that all technology delivery and support functions are efficient, easy to execute, simple to consume and effectively measured.
- Ensure application solutions meet business expectations through capacity, performance, and availability management.
- Maintain a high level of functional expertise by keeping up-to-date with the latest applicable functional changes/ knowledge.
- Maintain awareness of standards, guidelines, industry trends, etc. -Enterprise Application Management- 60% - -
- Oversee vendor/partners in the timely resolution of incidents/problems/requests, ensuring service level and quality targets are met.
- Gather requirements for minor enhancements and oversee the resultant product from the vendors.
- Implement continuous improvement on existing technical solutions.
- Participate in periodic problem analysis meetings and post implementation reviews to document learnings and ensure the continuous improvement of the IT services. - -Leadership Skills: - -
- A self-starter, who can effectively navigate a complex organizational structure, achieving results through -influence and collaboration. - -
- Ability to establish executive level relationships across the various business and technology executives within -TWDC, from EVP downwards. - -
- Establish and manage effective working relationships in a matrix environment with other departments, groups -and staff with whom work must be coordinated or interfaced. Comfortable influencing to achieve desired outcomes. -
- Mentor other team members in related technologies. -
- Be a thought leader in assessing and promoting relevant emerging technologies - - -Execution Skills: - -
- Deep domain and functional/technical expertise will be essential, as delivery will be accomplished in a matrixed environment of internal and external partners, and suppliers. -
- Practical knowledge and applied experience related to development principles. -
- A practitioner of the Service Management principles and can effectively proceed through review boards and other SA activities.--- - - -Experience - -
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