Resident Services Manager - Santana Row - San Jose California

Company: Greystar Worldwide, LLC
Location: San Jose, California
Posted On: 01/29/2025

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit .JOB DESCRIPTION SUMMARYOur ideal candidate will possess excellent verbal and written communication skills, be proficient with computers, and demonstrate exceptional customer service abilities. Strong problem-solving skills, high organizational capabilities, and meticulous attention to detail are essential. Experience in resident event planning and a creative flair are highly desirable. This role involves coordinating the community's marketing, leasing, and renewal strategies to achieve goals in occupancy, revenue, and resident retention. Responsibilities include managing all activities related to leasing to new residents, ensuring resident satisfaction throughout the lease term, and securing lease renewals.JOB DESCRIPTION

• Unit Count: 662
• Property Type: Mid-Rise, Townhomes and Garden Style
• Work Schedule: Sunday-Thursday
  • Greets prospects and residents as they enter the office/leasing area, and ensures the comforts of prospects and visitors while they wait to speak with a team member.
  • Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
  • Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
  • Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
  • Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
  • Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
  • Assists the community team with scheduling, planning and organizing resident activities and programs.
  • Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.#LI-JG1The hourly range for this position is $22.12-$26.00 (San Jose)Additional Compensation:Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
    • Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
    • Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.Robust Benefits Offered*:
      • Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
      • Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
      • For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
      • 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
      • 401(k) with Company Match up to 6% of pay after 6 months of service.
      • Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
      • Employee Assistance Program.
      • Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
      • Charitable giving program and benefits.*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.
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