Customer Complaints Specialist - Pasadena California

Company: VirtualVocations
Location: Pasadena, California
Posted On: 01/29/2025

A company is looking for a Complaints and Issues Specialist II.



Key Responsibilities

Process customer inquiries, complaints, and issues in compliance with regulatory requirements
Document issues and responses to ensure regulatory compliance and support investigations for resolution
Collaborate with internal stakeholders to ensure timely resolution and support the development of related policies and procedures


Required Qualifications

High School diploma or GED required
1 - 2 years of related experience preferred
Vocational or technical education may be required
Experience in customer service, grievances, and appeals preferred
Experience in Medicare is preferred More...

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