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Customer Success Strategic Customer Success Manager San Francisco, CA - San Francisco California
Company: Sprig
Location: San Francisco, California
Posted On: 01/29/2025
About SprigSprig is empowering the fastest-growing and largest companies to build digital products for people, not just data points. Our platform enables product teams to ask any question about their product, observe user interactions, and receive actionable product recommendations to drive success. Today, we're proud to partner with industry leaders like Notion, Figma, Ramp, Robinhood, Coinbase, and TripAdvisor, helping them build world-class products.As we continue our journey towards $100M in revenue and beyond, Sprig's vision is to shape the future of autonomous product development, where products evolve and self-iterate in real-time. By automatically analyzing user experiences as they happen, Sprig AI will synthesize data and identify product improvements instantly, ensuring nearly flawless user experiences and driving the next wave of innovation in product management.If you're passionate about redefining how products are built and want to be part of a team that's leading the future of autonomous product development, we'd love to have you join us. Learn more about our mission, values, and how you can be part of this exciting journey .About the RoleJoin Sprig as a Strategic Customer Success Manager where you'll have the chance to work with product teams at leading tech companies. You will collaborate closely with our customers to understand their needs, provide guidance, and ensure they achieve their business objectives. By leveraging our products, you will generate value that positively impacts their business challenges.In this role, you will be responsible for managing the end-to-end customer experience, from onboarding through engagement, for a small number of large customers. This role involves acting as a trusted advisor, providing expert guidance, and developing scalable strategies to drive best-in-class NRR across our customer base.Your Impact - Strategic success management focused on delivering value through daily interactions with high-value customers, including account and success planning.
- Implement a client-focused strategy to build trusted advisor relationships with multi-departmental teams within enterprise clients by consistently delivering measurable value.
- Leverage data analytics to uncover usage trends, pinpoint upsell opportunities, and identify areas where customers may require extra support, fueling upsells and cross-sells.
- Cultivate relationships with executives to ensure alignment of our solutions with their strategic objectives and drive advocacy within their organizations.
- Manage the onboarding process to ensure a seamless transition to the platform, delivering essential training and resources to help customers achieve early success.Your Strengths
- 7+ years of strategic customer success or analytics practice with Fortune 500 client-facing experience preferred.
- Proven experience managing a strategic portfolio of clients.
- Strong project management or organizational skills and an ability to multitask without difficulty.
- Success in identifying opportunities for upselling, cross-selling, and expanding customer accounts.
- Excellent verbal and written communication skills with proven ability to present to various stakeholders.
- Technical aptitude and/or sales background.
- The ability to travel 25% of the time.Benefits & Perks
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