Provider Experience Associate - Pasadena California

Company: VirtualVocations
Location: Pasadena, California
Posted On: 01/30/2025

A company is looking for a Provider Experience Associate.



Key Responsibilities:

Serve as the point of contact for new providers, supporting Registered Dietitians (RDs) with onboarding
Manage the onboarding inbox, addressing provider questions through various communication channels
Track onboarding metrics and identify challenges faced by providers during the onboarding process


Required Qualifications:

3+ years of experience in a customer or internal support role, preferably in provider support or customer experience
Experience in fast-paced industries such as telehealth, healthcare, SaaS, or tech
Ability to quickly learn processes and assume ownership of tasks
Strong problem-solving skills and ability to offer creative solutions
Passion for nutrition or wellness and a desire to assist others in their health journey More...

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