Product Support Specialist - Ontario California

Company: VirtualVocations
Location: Ontario, California
Posted On: 01/30/2025

A company is looking for a Product Support Agent to provide exceptional support to users of their development tools.
Key Responsibilities

Manage and prioritize incoming support tickets, ensuring timely responses
Provide empathetic solutions to customer inquiries and escalate complex issues as needed
Contribute to knowledge sharing and documentation to enhance support efficiency

Required Qualifications

At least 2 years of experience in customer support or a similar role related to technical products
Knowledge of PHP and the Laravel framework
Solid understanding of web application hosting and infrastructure
Experience with technologies such as Nginx, DNS, SSL, PHP, MySQL, and Redis
Fluency in English; proficiency in additional languages is a plus More...

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