Product Support Team Manager - Salinas California

Company: VirtualVocations
Location: Salinas, California
Posted On: 01/30/2025

A company is looking for a Manager, Product Support Team to lead and inspire a team of Product Support Specialists.



Key Responsibilities

Lead and develop a team of Product Support Specialists through training, coaching, and feedback
Drive team performance by setting expectations and ensuring metrics are met or exceeded
Optimize processes and workflows to enhance the quality of customer support


Required Qualifications

3+ years of people management experience
Proven track record in managing customer support or implementation teams, preferably in a SaaS environment
Strong understanding of customer support best practices and scalable solutions
Familiarity with digital advertising and technical integrations, with experience in CTV platforms being a plus
Data-driven approach to managing teams and tracking performance metrics More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.