Director of Customer Support - San Diego California

Company: VirtualVocations
Location: San Diego, California
Posted On: 01/30/2025

A company is looking for a Director of Customer Support to lead and enhance its support team operations.



Key Responsibilities

Set the vision, strategy, and goals for the Customer Support team
Define and implement scalable support processes for timely issue resolution
Analyze customer interactions to identify trends and opportunities for improvement


Required Qualifications

8+ years of technical support experience, preferably in Healthcare/IT and/or EHR
Prior experience leading teams in Support or Account Management
Strong work ethic with a creative and results-oriented approach
Good mediation and empathetic interpersonal skills
Highly dependable and professional demeanor More...

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