Head of Customer Support - San Jose California

Company: VirtualVocations
Location: San Jose, California
Posted On: 01/30/2025

A company is looking for a Head of Customer Support to build and lead a world-class team focused on customer retention and satisfaction.



Key Responsibilities

Define and lead the Customer Support function, ensuring a best-in-class experience for users
Develop and execute strategies to drive customer retention, satisfaction, and expansion
Build and mentor a high-performing customer support team


Required Qualifications

7+ years of experience in Customer Support, Success, or a related function, preferably in SaaS or B2B environments
Proven leadership experience with a track record of building and scaling high-performing teams
Technical acumen with an understanding of developer workflows and web-based tools
Experience implementing AI-driven support solutions and scaling global operations
Strong analytical skills with experience tracking and optimizing customer support metrics More...

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