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Sr Software Development Engineer- Customer Success - San Jose California
Company: Adobe
Location: San Jose, California
Posted On: 01/30/2025
Sr Software Development Engineer - Customer Success
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Locations: San Jose
Time Type: Full Time
Posted on: Posted 4 Days Ago
Job Requisition ID: R152806
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
The Real-time Customer Data Platform (RT-CDP) empowers worldwide businesses to unify and activate customer data in real-time across channels, enabling personalized and impactful experiences for digital marketing at scale.
We are looking for a Senior Customer Engineer who combines technical expertise with strong problem-solving skills and customer-centric thinking. You'll dive into the full-stack complexity of RT-CDP business flows for customer issues and proactively build tools that prevent future support needs.
What You'll Do:
- Technical Fixing and Resolution: Identify and resolve customer issues related to RT-CDP addressing customer struggles at their root.
- Build Tools and Preventive Solutions: Build and optimize internal tools and scripts to enhance the observability of complex business flows.
- Collaborate with customers: Offer expert guidance on platform functionality and resolve complex configurations.
- Cross-Team Collaboration: Partner with engineering, product management, and customer support to drive resolution of complex cases while creating a feedback loop for product improvements.
- Technical Communication: Translate complex technical concepts into clear, actionable steps for multiple audiences.
What you need to succeed:
- Bachelor's degree in computer science or equivalent experience: 8+ years of experience in the software development industry.
- Customer Support Experience: Proven experience in a customer support environment, focusing on debugging and resolving complex issues.
- Communication Skills: Excellent written and verbal communication skills, able to convey technical information clearly to various audiences.
- Full-Stack Development: Expertise in JavaScript, HTML, and backend technologies such as Java or Python.
- Data Management: Experience with SQL, NoSQL, and data modeling.
- API Integration: Expertise in RESTful APIs, OAuth, and system integrations.
- Cloud & Distributed Systems: Familiarity with cloud platforms (e.g., AWS, Azure) and containerization tools.
- Monitoring & Automation: Experience with logging and monitoring tools.
- Advanced Debugging: Strong ability to diagnose end-to-end business flow issues.
- Analytical and Problem-Solving Skills: Strong analytical skills with a creative approach to solving technical challenges.
- Proactive Mentality: A passion for continuous learning and professional growth.
Bonus
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