Operations Quality Analyst - Ontario California

Company: VirtualVocations
Location: Ontario, California
Posted On: 01/31/2025

A company is looking for an Operations Quality and Accountability Analyst.



Key Responsibilities

Perform quality reviews of operational interactions and processes to identify performance gaps and opportunities for improvement
Establish team-level metrics in collaboration with management to ensure accountability in daily operations
Monitor Key Performance Indicator (KPI) dashboards and reporting tools to track at-risk KPIs and present data timely


Required Qualifications and Education

Bachelor's degree or equivalent experience in lieu of degree
Minimum 5 years' experience in data collection, organization, and analysis with proven reporting skills
Excellent knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint
Experience working with KPI dashboards and reporting tools
Must be a U.S. citizen due to contractual requirements More...

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