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Membership Specialist - San Jose California
Company: UFC GYM - Whitestown, IN
Location: San Jose, California
Posted On: 01/31/2025
The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry-leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.ESSENTIAL DUTIES & RESPONSIBILITIESLead Generation & Appointment Booking External marketing, promotions, and prospecting. This is a daily activity and requires off-site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting in leads. (A lead is a non-member's name and contact information.) Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. These activities must translate into lead gathering. Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company. Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goals set forth by the company.Guest Touring, Membership Presentations, & Personal Production Ensure that 100% of guests are presented the "Fitness Tour" when touring guests around the gym as detailed in the Membership Specialist Playbook. (These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing) and enrolling with Personal Training (25%). Use the company-approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests. Ensure Personal Sales Room Financial goals are met or exceeded each month. New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT), and New Electronic Funds Transfer Sets (EFT). Ensure Sales Drivers are held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management. Ensure integrity of each sale by attaching supporting documents and signature (corporate-approved specials, discounts, etc.) with each agreement.Customer Service Follow up with members that have enrolled to ensure we are exceeding expectations. Provide the highest level of customer service possible when communicating and interacting with guests. Assist in maintaining a clean and operational facility
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