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Pixel Enterprise Technical Account Manager - Mountain View California
Company: Commserve Technolgoies Inc
Location: Mountain View, California
Posted On: 01/31/2025
Role: Pixel Enterprise Technical Account ManagerLocation: Mountain View, CA (100% onsite at client location, no exceptions)Job Description: Excellent domain knowledge of Android enterprise, bulk enrollment tools like Google Zero touch and/or Samsung Knox Mobile Enrollment, EMM/MDM solutions & a basic understanding of Android OS Experience with enrolling and managing Android devices with at least 1 EMM solution like VMware Workspace ONE/Intune/Ivanti/SOTI etc. Ability to apply broad technical knowledge of Pixel device and be conversant with functionalities, features & capabilities including Pixel's core hardware components such as custom chipset Experience in dealing with large customers with a technical ability to persuasively answer queries and articulate Pixel and Android Enterprise capabilities Ability to do initial triage and understand the customer Pixel/Android enterprise related tech queries and work within Google for a quick resolution Understanding of Android platform Architecture (e.g. Android OS, dev tool - ADB, Android Enterprise functionalities and APIs) Strong interpersonal and collaboration skills to effectively understand and respond to customer technical requirementsResponsibilities: Act as the Primary Interface to Pixel's large enterprise customers via regular meetings handling their Enterprise requirements, bugs, issues and escalations on a regular basis. Logging bugs after First level of Triage to either resolve the issue within Pixel Enterprise team or direct the issue/bug to the appropriate team. Bug management, ensuring fixes are targeted at the appropriate projects and that bugs are routed appropriately and followed up. Tracking and prioritization of bugs and the communication of bug status to stakeholders. Work closely with Google's leads to resolve and escalate critical issues to get support from the organization. Ability to understand customers' new requirements related to Pixel or Enterprise. Carry out tasks that involve provisioning and flashing of devices, shipping, logistics. Timely handling of customer queries. Meet or beat Metrics defined regarding time taken from initial customer outreach to final bug resolution. Regular customer meetings and updates to be shared with Google and customer leads. Summaries of customer defects raised in Buganizer, reproduced (as required), assigned, managed to closure, and synchronized with Enterprise bug systems; regular status reports on open/closed issues, risk areas, and performance against SLAs (as required).
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