Product Support Specialist - Ontario California

Company: VirtualVocations
Location: Ontario, California
Posted On: 02/01/2025

A company is looking for a Product Support Specialist to provide technical support and customer service for their products.



Key Responsibilities

Manage the full ticket lifecycle by investigating and resolving product inquiries while ensuring customer satisfaction
Utilize a support ticketing system to effectively manage a queue of inquiries and technical issues
Act as an advocate for customers by influencing product changes and ensuring resolution of bug fixes


Required Qualifications

1-2 years of experience in a technical support or client services role, particularly with SaaS applications and mobile apps
Experience with Zendesk, Jira, Google Suite, Salesforce, and Slack preferred
Ability to manage multiple inquiries simultaneously, including phone calls, live chats, and support tickets
Proven problem-solving skills and ability to convey complex issues clearly
Genuine care and empathy in customer interactions More...

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