Escalation Engineer - Pasadena California

Company: VirtualVocations
Location: Pasadena, California
Posted On: 02/01/2025

A company is looking for an Escalation Engineer to support customer issues and enhance product reliability.



Key Responsibilities

Serve as the primary point of contact for customer escalations and support cases
Provide regular status updates to customers and internal stakeholders
Advocate for customers and coordinate with multiple teams to ensure satisfaction


Required Qualifications

5+ years of experience in a technical post-sales support role
Strong understanding of network security, incident response, and threat hunting
Experience with UNIX/Linux, Windows systems, and cloud platforms (AWS, Azure, GCP)
Strong networking experience
BS/BA or equivalent in a relevant field (CS, EE, MIS) More...

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