Customer Experience Solutions Strategist - Pasadena California

Company: VirtualVocations
Location: Pasadena, California
Posted On: 02/01/2025

A company is looking for a Customer Experience (CX) Solutions Strategist to join their Global CX & Technology team.



Key Responsibilities

Act as a bridge between business and technical sides, serving as the product owner of the Experience Management (XM) capability
Develop a roadmap for the strategic advancement of experience management capabilities
Serve as the internal subject matter expert on the Qualtrics platform, supporting users and aligning its capabilities with strategic priorities


Required Qualifications

Bachelor's degree
Proven experience in Customer Experience or a related role in a tech-driven environment
3-5 years of experience with CX platforms, particularly Qualtrics XM
Demonstrated ability to manage large-scale tech initiatives from planning to execution
Knowledge of emerging trends in technology and customer experience More...

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