Remote Access Center Supervisor - Salinas California

Company: VirtualVocations
Location: Salinas, California
Posted On: 02/01/2025

A company is looking for an Access Center Supervisor to manage and enhance Call Center Operations for the Access Center Team.



Key Responsibilities

Train, coach, and evaluate Access Counselors while managing inbound and outbound patient workflows
Oversee communication platforms and optimize appointment reminder processes, while monitoring performance metrics
Collaborate with cross-functional teams to ensure a seamless patient journey and address operational issues


Required Qualifications

Minimum 3 years of experience in an inbound or outbound contact center setting
At least 2 years of managerial experience with a focus on performance management
Bachelor's degree in Business Administration, Hospital Administration, or relevant experience
Strong analytical skills and ability to drive team engagement
Proficiency in electronic medical records and multiple systems More...

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