Customer Support Engineer - Whittier California

Company: VirtualVocations
Location: Whittier, California
Posted On: 02/02/2025

A company is looking for a Customer Support Engineer to assist with support issues and enhance customer relationships.



Key Responsibilities

Provide customer support through various channels including chat, Zendesk, and Zoom
Conduct technical troubleshooting and create training materials for end users
Perform peer coaching and quality assurance for team members


Required Qualifications

At least 3 years of experience in high-volume customer or technical support
Minimum of 2 years of experience in a SaaS environment
Familiarity with tools such as Zendesk, Django, Jira, Zoom, and Slack
Knowledge of HR and HRIS systems is a plus
Must be a self-starter with good time management skills More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.